Privacy and Cookie Notice Last revised: August 20, 2018
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FIELDBIT
PRIVACY AND COOKIE NOTICE
Fieldbit Ltd. (Fieldbit or "we" or "us" or our") develops, operates and markets FIELDBIT SYSTEM
a cloud-based software platform which enables hands-free visual collaboration among field service
personnel, end users, experts and management using augmented reality and other technologies. To make
this policy easier to read, we call the Websites and the Applications together the "Services".
Fieldbit's headquarters are located in Raanana, Israel.
We care about our user’s (“useror you” or yours”) privacy and we take it seriously. This Privacy
and Cookie Notice (“Privacy Notice”) describes Fieldbit policies and practices regarding its collection
and use of your personal data, and sets forth your privacy rights. We thank you for dedicating your time
to read this document.
Capitalized terms which are not defined herein, shall have the meaning ascribed to them in our End-
User Licensed Agreement (EULA) available at ://www.fieldbit.net/legal_info which this Privacy
Notice is incorporated thereto by reference.
We want to make your experience from our Services satisfying and safe. We are committed to protecting
the privacy of all users who:
Visit any websites or mobile sites offered by Fieldbit, including without
limitation www.fieldbit.net and hero.fieldbit.net and including all subdomains, present and
future (the “Websites”);
Use the mobile applications that Fieldbit makes available from time to time (the
"Applications");
PLEASE NOTE: By entering, connecting to, accessing or using the Services (or any part thereof),
you agree and accept the terms and conditions set forth in this Privacy Notice, including the
collection and processing of your personal data (as defined below). If you disagree to any term
provided herein, you may not access and/or use the service in any manner whatsoever, as we can't
provide the Services without gathering the data, as explained below.
In accordance with the General Data Protection Regulation (GDPR), the Health Insurance Portability
and Accountability Act of 1996
(
HIPAA) and other relevant legislation, we intend to comply with
strengthen and unify Data Protection and Information Security for all individuals which those
legislation concern to.
1. Information Collected and its Usage
Unless stated otherwise, we will not share, sell, auction off or give away your personal data to any third-
party or other organization without first obtaining your prior written consent and/or in order for us to
perform our Services as described following. In addition, we do not use your personal data in any way
that would identify you personally, unless you consent to such use for a specific purpose or in order for
us to perform our Services as described following.
In order to provide our Services, we may collect the following types of information:
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Information you or your employer has provided us with your consent, according to
contractual obligations. We provide you our Services in accordance to an agreement between
you and Fieldbit or an agreement between your employer and Fieldbit. For registration and
access to our Services, you should supply your personal data to our Service, including: name,
business email address and business phone number. We process this information on the basis
of existing agreement or that you or your employer have requested and we may use this
information before we enter into a legal agreement with you. Please note that you don’t have
any legal obligation to provide us your personal data and you hereby consent to provide us with
the aforementioned details in order to receive the Services.
Use of information we collect through automated systems when using our Services. When
you use our Services, we may automatically receive and record information from your device,
documents and browser, including your IP address, cookie information, your regional and
language settings and software and hardware attributes. Our Services may automatically record
and store technical information regarding the method and nature of your use of the Services,
including without limitation which pages or widgets of the Services you view, exit and entrance
pages, what videos you watch, impressions, the number of views you get and any actions you
make in the Services. We use your IP address to help with server problem diagnosis and to
administer the Services. An IP address is a numeric code that identifies your device on a
network, or in this case, the Internet. For more information read our Cookies Notice later in this
document.
Traffic data collected through the Services. In addition to the information we collect as
described above, we may use technology to collect information about the use of the Services.
For example, our Services may automatically record and store browser information, search
history, exit point, use time, platform type, operating system information, number of clicks and
cookies. This technology does not identify you personally, it simply enables us to compile
statistics about our visitors/users and their use of the Services. The Services contain hyperlinks
to other pages, widgets and features on the Services. We may use technology to track how often
these links are used and which pages, widgets and features of the Services our visitors choose
to view. Again, this technology does not identify you personally it simply enables us to compile
statistics about the use of these hyperlinks. For more information read our Cookies Notice later
in this document.
Use of information regarding your location. We may collect location data through your use
of the Services, if you allow the Fieldbit application to access location services on your mobile
device. We use this data for the provision and further improvement of the Services and other
services provided by Fieldbit and in order to improve the data used by the Services.
Cookies Notice - Use of Cookies and Web Beacons. In order to collect and analyze the data
described herein, including device and user usage data, we may use in our Services temporary
cookies that remain on your device for a limited period of time. We also use persistent cookies
that remain on your device until Fieldbit application is removed and is used to process the
information described in this policy. We also use Google Analytics, for more information about
Google Analytics and of how it collects and processes data please look at the following link:
http://www.google.com/policies/privacy/partners/. Cookies by themselves cannot be used to
discover the identity of the user. A cookie is a small piece of information which is sent to and
stored on your device. Cookies do not damage your device. Some browsers and devices enable
you to set your preferences so that you will be notified when you receive a cookie. This enables
you to decide if you want to accept it or not. If you will not accept it, you may not be able to
use some of the Service's functions. We may also use web beacons via the Services to collect
information. Web beacons or "gifs", are electronic images that may be used in our Services or
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in our emails. We use Web beacons to deliver cookies, count visits and to tell if an email has
been opened and acted upon.
User communications. When you send email or other communication to Fieldbit, we may
retain those communications in order to process your inquiries, respond to your requests and
improve our Services. We may send you service and update related emails and notifications.
We may also send you newsletters and promotional communications if you joined our mailing
list. You may opt-out of this service at any time by submitting a request info@fieldbit.net or
by choosing the "unsubscribe" option in the receiving newsletter.
Purpose of gathering information. We process your personal data only for specific and
limited purposes, including the provision of the Services. We ask only for personal data that is
adequate, relevant and not excessive for those purposes. Some of these purposes may include
to inform you of new services and features we will be providing, to send you requested
information and additional materials in respect of the Services, for promotional purposes and
market research, and internally to help us improve our Services and to help resolve any
problems.
Analysis. Fieldbit uses all of the personal data that we collect to understand the usage trends
and preferences of our users, to improve the way the Services work and look, and to create new
features and functionality.
Third Parties. We sometimes supplement the information that you provide with information
that is received from third parties.
Choices for personal data. We will not collect or use personal data for purposes other than
those described in this Privacy Notice and/or in any other legal instrument in effect between us.
If we intend to use your personal data for any purposes other than those described in this Privacy
Notice and/or in Fieldbit EULA, we will update this Privacy Notice in accordance to the
additional purposes and/or we will ask for your consent prior to such use, if applicable. You
can decline to submit personal data, in which case Fieldbit may not be able to provide you some
of the Services.
It is clarified that the information collected through the Services regarding your business belongs to
you. However, Fieldbit may collect, use and publish Anonymous Information (as defined below), and
disclose it to third parties, for providing the Services, improvement, publishing and marketing the
Services. "Anonymous Information" means information concerning the use of the Services which
does not allow identification of an individual, such as aggregated information and analysis on the
patterns of use of the Services. Fieldbit is the owner of all the Anonymous Information collected or
received using the Services, all in accordance with the EULA, available at
https://www.fieldbit.net/legal_info
Links. Links to other sites and applications may be provided by Fieldbit as a convenience to our users.
Fieldbit is not responsible for the privacy practices, the content and the accuracy of the information of
other sites and applications. This Privacy Notice applies solely to personal data collected by us.
2. Information sharing
Fieldbit only shares personal data with other companies or individuals in the following limited
circumstances:
As required for the provision of the Services.
We have your consent.
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We require opt-in consent for the sharing of any sensitive personal data.
We provide personal data to our affiliates or other trusted businesses or persons for the purposes
of processing personal data on our behalf. We require that these parties agree to process such
personal data based on our instructions and in compliance with the any relevant legislation, this
notice and any other appropriate confidentiality and security measures.
We have a good faith belief that access, use, preservation or disclosure of such personal data is
reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable
governmental request, (b) enforce applicable agreements and/or their terms, including
investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud,
security or technical issues, or (d) protect against imminent harm to the rights, property or safety
of Fieldbit, its users or the public as required or permitted by law.
If we become involved in a merger, acquisition, or any form of sale of some or all of our assets.
If we obtain assurances from our agents that they will safeguard personal data through measures
consistent with this Privacy Notice. Where we have knowledge that an agent is using or
disclosing personal data in a manner contrary to this Privacy Notice, we take commercially
reasonable steps to prevent or stop the unauthorized use or disclosure.
3. Data integrity, accessing and updating personal data
Fieldbit processes personal data only for the purposes for which it was collected and in accordance with
this Privacy Notice or any applicable service agreements. We review our data collection, storage and
processing practices to ensure that we only collect, store and process the personal data needed to provide
or improve our Services. We take reasonable steps to ensure that the personal data we process is
accurate, complete, and current, but we depend on our users to update or correct their personal data
whenever necessary. Nothing in this Privacy Notice is interpreted as an obligation to store information,
and we may, at our own discretion, delete or avoid from recording and storing any information.
Note to our users in the EU:
The European Union's General Data Protection Regulation (GDPR) provides you certain rights as
described as follows:
(a) You have a right to withdraw your consent at any time. However, the withdrawal of
consent shall not affect the lawfulness of processing based on your consent before its
withdrawal.
(b) You have the right to access your personal data and supplementary information, rectify
your data and data portability. By using our Services, you have a direct access to all your
personal data that you provide to us. In that way, you can rectify inaccurate personal data
concerning to you. In case which there is personal data which you can't rectify, you can
contact us with enough information to permit us to identify you, and we will rectify your
information without undue delay. If you’d like, we can give you this information in a
structured, commonly used and machine-readable format. We will also notify any third party
who received this personal data from us of the necessary changes.
(c) You have the right to erase your information ("The right to be forgotten"). However,
such a decision may result in the need to terminate the Services provided to you. This right
applies in certain circumstances and as long there is not a legal requirement or duty which
determine otherwise. Note that we may retain your personal data for a minimum period
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required to provide the Services, or pursuant to any applicable law and legitimate interests.
Please note, upon request to delete your account, Fieldbit may depersonalize (and un-
identifiable) your personal data and/or your service activity history for the purpose of
enhancing and improving our Services.
(d) If you consider that your rights under the GDPR are infringed, you have the right to lodge
a complaint with a supervisory authority.
For more information regarding to your rights according to the GDPR you can visit the United
Kingdom’s Information Commissioner’s Office website:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr
Please Note:
We do not charge for complying with a correction request, however, for all other requests,
we may charge a small fee to cover its costs. Requests to delete personal data are subject to
any applicable legal and ethical reporting or document retention obligations imposed
on Fieldbit.
We ask individual users to identify themselves and the personal data requested to be
accessed, corrected or removed before processing such requests, and we may decline to
process requests that are unreasonably repetitive or systematic, require disproportionate
technical effort, jeopardize the privacy of others, or would be extremely impractical, or for
which access is not otherwise required.
4. Enforcement
Fieldbit regularly reviews its compliance with this Privacy Notice. Please feel free to direct any
questions or concerns regarding this Privacy Notice or our treatment of personal data by contacting us
as provided above. When we receive formal written complaints, it is our policy to contact the
complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory
authorities, including local data protection authorities, to resolve any complaints regarding the transfer
of personal data that cannot be resolved between Fieldbit and an individual.
5. Changes to this Privacy Policy
Fieldbit reserves the right to change this Privacy Notice at any time, in our sole discretion. We will
provide notice of substantial changes of this Privacy Notice on the Services and/or we will send you an
e-mail regarding such changes to the e-mail address that is registered in our systems. Such substantial
changes will take effect seven (7) days after such notice was provided on any of the above-mentioned
methods. Otherwise, all other changes to this Privacy Notice are effective as of the stated Last revised
date, and your continued use of the Services after the updated date will constitute acceptance of, and
agreement to be bound by, those changes.
6. Consent to Processing
By providing any personal data to us pursuant to this policy, all users, fully understand and
unambiguously consent to this Privacy Notice and to the collection and processing of such personal data
under these terms. The server on which the Services are hosted and/or through which the Services are
processed may be outside the country from which you access the Services and may be outside your
country of residence. Some of the uses and disclosures mentioned in this Privacy Notice may involve
the transfer of your personal data to various countries around the world that may have different levels of
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privacy protection than your country. By submitting your personal data through the Services, you
consent, acknowledge, and agree that we may collect, use, transfer, and disclose your personal data as
described in this Privacy Notice. However, we are committed to protect your personal data and to take
appropriate steps to ensure that your personal data is processed and stored securely and in accordance
with applicable privacy laws, as detailed in this Privacy Notice. Such steps include putting in place data
transfer agreements or ensuring our third-party service providers comply with our data transfer
protection measures.
www.fielbit.net is hosted on GoDaddy’s infrastructures and servers which are located in the United State.
GoDaddy declares compliance with the E.U-U.S and Swiss-U.S. Privacy Shield Frameworks and GDPR.
Therefore, we rely on GoDaddy security and privacy regarding to the infrastructure. (Hereby GoDaddy’s
Privacy Policy https://il.godaddy.com/en/agreements/showdoc?pageid=PRIVACY.
Fieldbit System (hero.fieldbit.net, admin.fieldbit.net) are hosted on Amazon Web Services, Inc. (hence:
"AWS") infrastructure in Frankfurt, and your data is maintained on AWS. Therefore, we rely on AWS
security and privacy regarding to the infrastructure. (Herby AWS’s Privacy Policy
https://aws.amazon.com/privacy).
Note to our users in the EU:
If you are located in the EU, you have a right to request further information regarding the data transfer
mechanisms used by us with respect to data transfers to third countries and to international
organizations.
In case that your data will be stored outside the EU, we will apply strict safeguards which may include
the following:
Transferring your personal data to countries approved by the European Commission as having
adequate data protection laws.
Entering into standard contracts that have been approved by the European Commission and
which provide an adequate level of high quality protection, with the recipients of your personal
data.
Transferring your personal data to organizations in the United State that are Privacy Shield
Scheme certified, as approved by the European Commission.
7. Minors
To use the Services, you must be over the age of sixteen (16) years old. Fieldbit does not knowingly
collect personal data from minors under the age of sixteen (16), unless such personal data was provided
by the User’s family member who is over the age of sixteen (16) and has all of the required consents,
approvals, and rights to consent uploading personal data on the minor’s behalf. We reserve the right to
request proof of age at any stage so that we can verify that minors under the age of sixteen (16) are not
using the Services. If it comes to our knowledge that a person under the age of sixteen (16) is using the
Services, we reserve the right to prohibit and block such User from accessing the Service.
8. Contact Us
If you have any questions about this Privacy Notice or concerns about the way we process your personal
data, please contact us at info@fieldbit.net.
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By contacting us, you acknowledge the fact that if the information delivered by you is not enough for
us to make a definite identification of you, we may request the provision of additional data necessary
to confirm the identity of the data subject.